Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders are processed within 1–3 business days. UK delivery typically takes 5–7 business days after dispatch. International delivery times vary by destination.

Do you ship internationally?

Yes! We ship to over 35 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided items are in their original, unworn condition and original packaging. Please contact us at info@jubris.com to initiate a return.

How do I return an item?

Email us at info@jubris.com with your order number and reason for return. We will provide you with return instructions. Returns are sent to: 5 Grafton Street, Coventry, CV1 2HX, UK.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products & Materials

What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality materials including sterling silver, gold-plated brass, and stainless steel. Full material details are listed on each product page.

How do I care for my jewelry?

To keep your jewelry looking its best: store pieces separately to avoid scratching, keep away from water, perfume, and lotions, and clean gently with a soft dry cloth. See our Size & Care Guide for full details.

Is your jewelry hypoallergenic?

Many of our pieces are made with hypoallergenic materials. Please check the individual product description for specific material information.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout.

Is my payment information secure?

Absolutely. All transactions are processed securely through Shopify Payments with industry-standard SSL encryption.

Contact Us

How can I get in touch?

You can reach our team at info@jubris.com or via our Contact Us page. We aim to respond to all enquiries within 1–2 business days.