Refund Policy

At Jubris, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

14 Day Return Policy

You have 14 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Please note: Items returned without prior approval will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned unless they arrive damaged or defective. These include:

• Earrings

• Personalized or custom jewelry

How to Return an Item

1. Contact our customer support team via email with your order number and reason for the return.

2. Once your return request is approved, we will provide detailed instructions for returning the item.

3. Customers are generally responsible for return shipping costs, except when the item was received damaged or incorrect.

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval status of your refund

• Approved refunds will be processed back to your original payment method within a few business days.