Shipping policy
At Jubris Jewelry, we take pride in delivering your orders safely, securely, and promptly. Please review our shipping policy for important details regarding processing, delivery, and shipping terms.
Order Processing
All orders are carefully processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping & Delivery
We offer both local (UK) and international shipping:
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UK Delivery: Free and typically 3–5 business days
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International Delivery: Usually 7–21 business days, depending on your location and customs processing
Delivery times may vary due to courier services, customs inspections, or other unforeseen factors.
Shipping Fees
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UK customers: Free shipping on all orders
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International customers: Shipping costs are calculated at checkout based on your location
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delivery Delays
While we strive to ensure timely delivery, Jubris Jewelry is not responsible for delays caused by couriers, customs clearance, extreme weather, or other factors beyond our control. We will, however, assist you in tracking and resolving any delivery issues.
Incorrect Address
Please double-check your shipping address at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will investigate the issue and assist you promptly.