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Shipping policy
Order Processing
All orders are carefully processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping & Delivery
We offer both local (UK) and international shipping:
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UK Delivery: Free and typically 5–7 business days
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International Delivery: Usually 7–9 business days, depending on your location and customs processing
Delivery times may vary due to courier services, customs inspections, or other unforeseen factors.
Shipping Fees
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UK customers: Free shipping on all orders
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International customers: Shipping costs are calculated at checkout based on your location
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delivery Delays
While we strive to ensure timely delivery, Jubris Jewelry is not responsible for delays caused by couriers, customs clearance, extreme weather, or other factors beyond our control. We will, however, assist you in tracking and resolving any delivery issues.
Incorrect Address
Please double-check your shipping address at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will investigate the issue and assist you promptly.
Size & care guide
Ring Sizing
Finding your perfect ring size is easy. Use the guide below to measure at home:
- Wrap a thin strip of paper or string around the base of your finger.
- Mark where the paper meets and measure the length in millimetres.
- Use the chart below to find your size.
| UK Size | EU Size | US Size | Diameter (mm) |
|---|---|---|---|
| H | 47 | 3.5 | 15.1 |
| J | 49 | 4.5 | 15.7 |
| L | 51 | 5.5 | 16.5 |
| N | 54 | 6.5 | 17.2 |
| P | 56 | 7.5 | 17.8 |
| R | 58 | 8.5 | 18.5 |
| T | 60 | 9.5 | 19.1 |
Tip: Fingers can swell in heat. Measure in the evening for the most accurate fit.
Necklace & Bracelet Lengths
| Length | Style |
|---|---|
| 14–16 inch (35–40 cm) | Choker — sits close to the neck |
| 18 inch (45 cm) | Princess — most popular, sits at collarbone |
| 20–22 inch (50–55 cm) | Matinee — sits between collarbone and bust |
| 24 inch (60 cm) | Opera — sits at or below bust |
Jewellery Care Guide
General Care
- Store each piece separately in a soft pouch or jewellery box to prevent scratching.
- Remove jewellery before swimming, bathing, or exercising.
- Avoid contact with perfume, hairspray, lotions, and cleaning products.
- Put jewellery on last when getting ready, and take it off first.
Cleaning Your Jewellery
- Gold-plated pieces: Wipe gently with a soft, dry cloth. Avoid abrasive materials or chemical cleaners.
- Sterling silver: Use a silver polishing cloth to restore shine. Store in an airtight bag to slow tarnishing.
- Stainless steel: Wipe with a damp cloth and dry thoroughly. Highly resistant to tarnish and water.
Storage Tips
- Keep jewellery away from direct sunlight and humidity.
- Use anti-tarnish strips in your jewellery box for silver pieces.
- Hang necklaces to prevent tangling.
If you have any questions about a specific piece, feel free to contact us at info@jubris.com.
Refund Policy
At Jubris, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
14 Day Return Policy
You have 14 days from the date of delivery to request a return. To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Please note: Items returned without prior approval will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned unless they arrive damaged or defective. These include:
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Earrings
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Personalized or custom jewelry
How to Return an Item
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Contact our customer support team via email with your order number and reason for the return.
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Once your return request is approved, we will provide detailed instructions for returning the item.
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Customers are generally responsible for return shipping costs, except when the item was received damaged or incorrect.
Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval status of your refund
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Approved refunds will be processed back to your original payment method within a few business days.
